1.1 These terms of use, together with the Privacy Policy, collectively referred to as the “Terms of Use,” set out the terms on which Orlando Travel Company and Tour, LLC. provides services through Orlando Travel Company’s booking platform.

The booking platform may be made available through www.OrlandoTravelCompany.com , together with all related domains, white-label and affiliate sites, mobile properties, related applications and telephone services, collectively referred to as the “Website.”

When we refer to “you,” we mean any person that accesses or uses the Services. Orlando Travel Company is not a travel or tour agency, nor is it a supplier of tours, activities or experiences. When you make a booking, you use the Platform to contract with third-party suppliers.

1.2 If you wish to contact Orlando Travel Company, please visit our Customer Care page for information about ways to contact us.

1.3 These Terms of Use govern your relationship with us in respect of your use of the Services, including bookings of any tour, ticket, attraction, activity and/or experience advertised on the Website and made available by a third-party supplier.

1.4 By using or accessing the Services, booking a Product and/or creating an Orlando Travel Company Account, you agree to be bound by these Terms of Use without modification, and represent that you have read and understood them.

In all Booking arrangements, the person making the Booking shall be deemed to have accepted these Terms of Use on behalf of all persons named in the Booking.

1.5 We may update or otherwise modify these Terms of Use at any time. Your continued access or use of the Services after a change signifies your acceptance of the updated Terms of Use.

We will note the date that updates were last made at the top of this page. Updated Terms of Use take effect upon posting. It is your responsibility to return to this page periodically to review the current version.

2.1 As a condition of your use of the Services, you represent and warrant that:

• All information supplied by you while using the Services is true, accurate, current and complete.
• You are 13 years of age or older in order to use the Website.

Orlando Travel Company does not knowingly collect information from anyone under 13 years of age.

2.2 Your use of the Services is permitted only for personal, non-commercial use and/or to make legitimate requests to book Products offered through the Platform.

You agree not to use the Services to make speculative, false or fraudulent requests or Bookings.

2.3 You further represent and warrant that you:

• Are not currently suspended and have not previously been banned from using the Services.
• Are not acting on behalf of a competitor of Orlando Travel Company.
• Will not create more than one Orlando Travel Company Account.
• Have full authority to enter into this legally binding agreement.
• Will not violate another agreement to which you are a party.

2.4 We retain the right, at our sole discretion, to deny access to the Services to anyone at any time and for any reason, including violation of these Terms of Use.

2.5 When accessing or using the Website, you may be exposed to content that is offensive, indecent, inaccurate, objectionable or otherwise inappropriate. Orlando Travel Company does not endorse such content and cannot vouch for its accuracy.

You therefore access and use the Website at your own risk.

3.1 You may need to create an Orlando Travel Company Account and provide information about yourself to use certain Website features, including when making a Booking.

You are responsible for maintaining the confidentiality of your Account password and login credentials. You are also solely responsible for all activities, including Bookings, that occur in connection with your Account.

You agree to notify us immediately of any unauthorized use of your Account.

3.2 Your Orlando Travel Company Account is for your personal use only. You may not:

• Impersonate another person.
• Create an Account for anyone other than yourself.
• Provide an email address or personal details other than your own.
• Create multiple Orlando Travel Company Accounts.

3.3 We may terminate or suspend access to your Account or ability to use the Services, in whole or in part, at our sole discretion, for any or no reason and without notice or liability.

Termination or suspension could prevent you from accessing your Account, the Website, User Content, Website Content and/or other related information.

3.4 You may terminate your Account at any time by contacting us to request closure and discontinuing your use of all parts of the Services.

If you close your Account, we may continue to display previously published User Content and are under no obligation to remove it.

4.1 The content and information on the Website, including messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software, code and other materials, collectively referred to as the “Website Content,” and the infrastructure used to provide that content are proprietary to us.

You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or resell Website Content or products and services obtained through the Website without prior written permission.

4.2 You agree that you will not, and will not assist or enable others to:

• Use the Website or Website Content for a commercial or unlawful purpose.
• Access, monitor, copy, scrape, index or retrieve Website Content using robots, spiders, scrapers, automated tools or unauthorized manual processes.
• Violate robot exclusion headers or bypass measures that restrict Website access.
• Impose an unreasonable or disproportionately large load on our infrastructure.
• Deep-link to any portion of the Website without written permission.
• Frame, mirror or incorporate any part of the Website into another website without authorization.
• Modify, translate, adapt, edit, decompile, disassemble or reverse engineer any Software.
• Threaten, stalk, defraud, incite, harass or interfere with another user.
• Submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys or mass messaging.
• Create conflicts of interest through review trading or review solicitation.
• Promote bigotry or discrimination against protected classes.
• Violate third-party rights, including copyright, trademark, patent, privacy or publicity rights.
• Submit or transmit pornography or illegal content.
• Solicit personal information from minors or harm or threaten any person.
• Attempt unauthorized access to the Website, user accounts, systems or networks.
• Transmit viruses, worms, defects, Trojan horses or other destructive items.
• Use devices, software or routines that interfere with the proper operation of the Website.
• Violate network security or crack passwords or encryption codes.
• Disrupt Website security or otherwise cause harm to the Website.
• Remove, circumvent, disable or damage security-related Website features.

5.1 When you use the Orlando Travel Company Website or send emails, text messages or other communications from a desktop or mobile device, you are communicating with us electronically.

You agree that we may communicate with you through email, in-app push notices, notices posted on the Website and other electronic methods.

You may unsubscribe from marketing emails by emailing unsubscribe@OrlandoTravelCompany.com . We may continue to send non-marketing communications, including messages related to upcoming Bookings.

5.2 As part of our Services, we may share information with companies in our Group to provide information about special offers, products and services that may interest you.

Such information may be sent through newsletters and marketing communications and may be used to better understand your preferences and customize Services.

6.1 Users may contribute to the Website by submitting emails, reviews, postings, photos, videos, comments, suggestions, ideas, public profiles, ratings and similar materials, collectively referred to as “User Content.”

We may use User Content in several ways, including displaying, reformatting, translating, editing, incorporating it into advertisements or other works, creating derivative works, promoting it and distributing it.

6.2 By submitting User Content, you grant Orlando Travel Company and its affiliates a worldwide, non-exclusive, royalty-free, fully paid-up, perpetual, transferable, irrevocable and fully sublicensable right to:

• Use, reproduce, modify, adapt, translate, distribute, publish, publicly display and perform User Content.
• Create derivative works from User Content.
• Use the name submitted in connection with User Content.
• Pursue legal action against a person or entity that violates your or Orlando Travel Company’s rights in the User Content.

You acknowledge that User Content is non-confidential and non-proprietary and that Orlando Travel Company may choose to provide attribution at its discretion.

You waive and agree not to assert moral rights associated with submitted User Content to the extent allowed by law.

6.3 Orlando Travel Company and its affiliates may display advertisements and other information adjacent to or included with User Content. You are not entitled to compensation for such advertising.

6.4 The Website may contain discussion forums, bulletin boards, review services and other interactive areas. You are solely responsible for your use of those areas and use them at your own risk.

You agree not to post or publish User Content that includes:

• Unlawful, defamatory, obscene, pornographic, indecent, harassing, threatening, abusive, fraudulent or otherwise objectionable content.
• Content that encourages a criminal offense or violates local, state, national or international law.
• Content that infringes patents, trademarks, trade secrets, copyrights or other proprietary rights.
• Content that impersonates another person or misrepresents an affiliation.
• Promotions, political campaigning, advertisements, contests, raffles or solicitations.
• Private information belonging to third parties, including addresses, phone numbers, email addresses, Social Security numbers and credit card numbers.
• Viruses, corrupted data or harmful, disruptive or destructive files.
• Content unrelated to the topic of the Interactive Area.
• Content or links that violate these Terms, restrict another person’s use of the Website or expose users or the Company to harm or liability.

6.5 You alone are responsible for the User Content you submit. You assume all risks associated with its accuracy, completeness, usefulness and disclosure of personally identifiable information.

You represent that you own or have the necessary permissions to use and authorize the use of User Content as described in these Terms.

6.6 Orlando Travel Company takes no responsibility and assumes no liability for User Content posted, stored or uploaded by users or third parties, or for loss or damage relating to such content.

6.7 Although Orlando Travel Company has no obligation to screen, edit or monitor User Content, it reserves the right to remove, screen, translate or edit User Content at any time and for any reason without notice.

You are solely responsible for creating backup copies of your User Content. Orlando Travel Company has no obligation to retain or provide copies and does not guarantee confidentiality.

6.8 Use of Interactive Areas or other Website portions in violation of these Terms may result in termination or suspension of your right to use those areas or the Website.

7.1 The Website may contain hyperlinks to websites operated by parties other than Orlando Travel Company, referred to as “Third-Party Sites.”

These hyperlinks are provided for reference only. Their presence does not signify endorsement of the material on Third-Party Sites or an association with their operators.

7.2 We do not control Third-Party Sites and are not responsible for their content, privacy practices or other practices.

7.3 It is your responsibility to ensure that hyperlinks you select and software you download are free of viruses.

7.4 You may sometimes be asked on a Third-Party Site whether you wish to link your Orlando Travel Company profile to a profile on that Third-Party Site.

Linking profiles is optional. To disable a profile link, you should contact the applicable Third-Party Site.

8.1 Software from the Website is subject to United States export controls.

No software may be downloaded, exported or re-exported into, or to a national or resident of, a country subject to a United States embargo, or to anyone on applicable United States Treasury or Commerce Department restricted-party lists.

By using the Website, you represent and warrant that you are not located in, under the control of, or a national or resident of a restricted country or listed as a restricted party.

8.2 Software made available for download from the Website, including HTML, XML, Java code and ActiveX controls, is owned by Orlando Travel Company, its affiliates or identified third parties.

Your use of Software is governed by the applicable end-user license agreement. You may not install or use Software that is accompanied by a License Agreement unless you first agree to its terms.

For Software not accompanied by a License Agreement, you are granted a limited, personal and non-transferable license to use the Software solely to view and use the Website in accordance with these Terms.

8.3 All Website Software is protected by copyright laws and international treaty provisions. Reproduction or redistribution is expressly prohibited and may result in civil and criminal penalties.

9.1 Excluding Third-Party Content, the Website and its content, including visual interfaces, interactive features, custom graphics, design, computer code, products, software and compilations, are:

Orlando Travel Company is not responsible for content on websites operated by other parties.

Product names, service names and slogans displayed on the Website may be registered or common-law trademarks of Orlando Travel Company and Tour, LLC., suppliers or licensors.

Such marks may not be copied, imitated or used without prior written permission from Orlando Travel Company or the applicable trademark holder.

The Website’s look and feel, including page headers, custom graphics, button icons and scripts, may constitute service marks, trademarks or trade dress and may not be copied, imitated or used without authorization.

References to products, services, processes or other information by trade name, trademark, manufacturer or supplier do not constitute or imply endorsement, sponsorship or recommendation by Orlando Travel Company.

9.2 If you are aware of an infringement of your brand or our brand, email Admin@orlandotravelcompany.com .

10.1 Orlando Travel Company provides the Platform through which you can enter into a contract with a third-party supplier of a Product.

Orlando Travel Company is not a supplier of any Product. Your contract for the supply of a Product will be directly between you and the applicable Supplier.

For each Booking, Orlando Travel Company acts as a disclosed agent on behalf of the Supplier. A Product listing represents an invitation for you to make an offer to a Supplier, and we may accept or reject the offer on behalf of the Supplier.

The Product you book is subject to the terms displayed for the Product, information made available during Booking and the applicable Supplier’s terms and conditions.

10.2 By making a Booking, you agree to review and be bound by the applicable Supplier’s terms, conditions, rules and policies.

If Supplier Terms conflict with these Terms of Use regarding your legal relationship with Orlando Travel Company, these Terms of Use shall prevail.

Your interactions with Suppliers are at your own risk. Orlando Travel Company has no liability for acts, omissions, errors, representations, warranties, breaches or negligence of Suppliers, or for resulting injury, death, property damage, expense or other damage.

10.3 Orlando Travel Company is not a travel agency and does not provide or own Experiences.

Providing information about Products and facilitating Bookings does not constitute sponsorship, approval or affiliation with Suppliers. Orlando Travel Company does not endorse or recommend Products and is not responsible for the accuracy or completeness of Supplier information.

10.4 By making a Booking, you warrant that you are at least 18 years of age, possess the legal authority to enter into binding agreements, and will make only legitimate Bookings for yourself or persons for whom you are legally authorized to act.

11.1 The price of each Product will be quoted on a per-person basis unless otherwise specified.

11.2 Prices are based on the local tariff at the time of quotation and converted using the prevailing foreign-exchange rate determined by Orlando Travel Company.

11.3 Price quotations are subject to change without notice until a Booking has been made.

11.4 Unless otherwise specified by the Supplier, prices do not include local taxes or use fees, including:

• Foreign departure or security charges.
• Port charges and park fees.
• Customs or immigration charges.
• Agricultural or passenger-facility charges.
• International transportation taxes.

11.5 Inclusions are determined by the Supplier. Prices do not include tips or gratuities, passport and visa fees, baggage or personal insurance, personal items, taxes or duties, or food and beverages not specifically stated as included.

12.1 If Orlando Travel Company provides a currency converter, currency rates are based on publicly available sources and should be used as guidelines only.

Rates are not verified and actual rates may vary. Currency quotes may not be updated daily, and Orlando Travel Company and its affiliates do not warrant or guarantee their accuracy.

Orlando Travel Company shall not be liable if prices change because of currency fluctuations.

13.1 When you make a Booking, Orlando Travel Company collects your payment information and processes your payment as described in the Payment Processing section.

Orlando Travel Company acts as the limited payment collection agent of the Supplier and collects payment for Products on the Supplier’s behalf.

Full payment by credit or debit card is required to make a Booking unless otherwise specified. The payee will be listed as Orlando Travel Company on your statement.

13.2 The value of a Booking may be subject to taxes, duties, foreign transaction fees, currency exchange fees or other charges.

Your bank or card company may convert the payment into local currency and charge additional fees, resulting in a difference between the amount displayed on the Platform and the final amount charged.

Orlando Travel Company recommends contacting your bank or card company with questions regarding currency conversions or fees.

14.1 Payment processing services for the Services are provided by Stripe Payments Company on behalf of Orlando Travel Company Inc., depending on the payment method used for your Booking.

14.2 If your payment was processed by Stripe Payments Company, the Terms of Use are an agreement between you and Stripe Payments Company, and the payment services are provided by Stripe Payments Company.

15.1 Once a Product has been purchased, your Booking cannot be changed or cancelled with a refund unless otherwise stated in the terms applicable to that Product.

15.2 The standard cancellation policy allows you to request a change or cancellation until 24 hours before the Booking start time.

If an Experience does not have an explicit start time, the deadline will generally be 11:59 p.m. two days before the start date. Deadlines are calculated according to the time zone of the Experience.

15.3 A Product designated “All Sales Final” or using materially similar wording is non-refundable and cannot be changed or cancelled after Booking.

This includes, but is not limited to, group bookings made through the Group Bookings Department.

Some Products have different cancellation policies. You must review the cancellation policy displayed in the Product listing at the time of Booking.

15.4 Modification requests, amendments and date changes should be made through the “Manage My Booking” section of the Website.

Orlando Travel Company will not charge a fee for implementing an eligible Change Request submitted before the applicable deadline. A Supplier may charge a separate fee, which you must pay before the request can be processed.

15.5 Change Requests are subject to Supplier availability and approval. Orlando Travel Company does not guarantee that a Change Request will be successful.

If a Supplier cannot or will not accept a Change Request, any right to a refund will be governed by the cancellation terms of the Booking.

15.6 Making a Change Request may invalidate a promotion code, discount or special-offer price used during checkout.

15.7 No refunds are available after an Experience has begun or for Product packages, accommodations, meals or other services that have started to be used.

16.1 A Supplier may occasionally change a Product after purchase, including its date, price, inclusions, coverage, age requirements or other features and requirements.

Orlando Travel Company, acting on behalf of the Supplier, reserves the right to cancel, change or substitute a purchased Product at any time and for any reason.

16.2 We may determine, in our sole discretion, that withdrawing Services is necessary or desirable to protect our interests, the Supplier’s interests or your interests.

This may result in an override of the Product cancellation policy and cancellation of a Booking. We may also arrange a partial or full refund.

You agree that Orlando Travel Company and the applicable Supplier shall have no liability for such cancellations or refunds.

17.1 When making a Booking, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.

17.2 You should consult the relevant embassy or consulate for passport and visa requirements.

Requirements may change at any time. It is your responsibility to check current information before making a Booking and before departure.

Orlando Travel Company accepts no liability when a person is refused entry onto a flight or into a country, including a country through which that person is travelling.

17.3 Because visa and health requirements may change without notice, Orlando Travel Company recommends verifying requirements with the appropriate consulate before departure.

You are also responsible for consulting your physician regarding inoculations, meeting health-entry requirements and following medical guidance relating to your trip.

17.4 Orlando Travel Company strongly recommends purchasing comprehensive travel insurance before departure to protect your Product purchase.

Travel insurance may reimburse cancellation fees and related expenses if you cancel or significantly change travel dates. You should carefully review the applicable policy terms.

17.5 Travel to some destinations may involve greater risk than travel to others. Orlando Travel Company urges customers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government and destination-country governments.

Relevant information may be available from:

• www.state.gov
• www.tsa.gov
• www.dot.gov
• www.faa.gov
• www.cdc.gov
• www.treas.gov
• www.customs.gov

18.2 The information, content, software, Platform and Services provided by Orlando Travel Company may contain inaccuracies or errors, including reservation availability and pricing errors.

Orlando Travel Company, its parent, subsidiaries and corporate affiliates do not guarantee accuracy and disclaim liability for errors or inaccuracies relating to Product and Service information, pricing, availability, photographs, features, inclusions, exclusions, descriptions, reviews and ratings.

Orlando Travel Company reserves the right to correct availability and pricing errors and errors affecting Bookings made at an incorrect price.

18.3 The Orlando Travel Company Group Companies make no representations regarding the suitability of information, content, Software, the Platform, Products or other Services for any purpose.

All information, content, Software, Platform functionality, Products and Services are provided “as is” without warranty of any kind.

To the extent permitted by law, Orlando Travel Company disclaims implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

18.4 Suppliers are independent contractors and are not agents or employees of the Orlando Travel Company Group Companies.

The Orlando Travel Company Group Companies are not liable for Supplier acts, errors, omissions, representations, warranties, breaches, negligence or misconduct, or for resulting personal injury, death, property damage, expense or other damage.

The Orlando Travel Company Group Companies have no liability and will make no refund in the event of delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control.

18.5 In no event shall the Orlando Travel Company Group Companies or their officers, directors and affiliates be liable for direct, indirect, punitive, incidental, special, exemplary or consequential damages, including loss of data, information or costs to procure substitute goods or services.

18.6 If an Orlando Travel Company Group Company is found liable for loss or damage connected with your use of the Services, a Booking or a Product, aggregate liability will not exceed the greater of:

• The amount paid to Orlando Travel Company for the Booking giving rise to the claim.
• One hundred United States dollars, US $100.00.

18.7 The liability limitations in this section reflect the allocation of risk between the parties. These limitations survive and apply even if a limited remedy is found to have failed its essential purpose.

19.1 You agree to defend and indemnify Orlando Travel Company, the Orlando Travel Company Group Companies and their officers, directors, employees and agents from claims, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and other liabilities, including reasonable legal and accounting fees, arising out of or relating to:

1. Your breach of these Terms of Use or referenced documents.
2. Your violation of any law, rule, regulation or guideline.
3. Your violation, infringement or misappropriation of third-party rights, including privacy and publicity rights.
4. Your use of the Services or Website.
5. Your Booking or use of a Product.
6. Your negligence or willful misconduct.

20.1 You will receive an Orlando Travel Company-branded ticket or a Supplier voucher for each Product booked. Each ticket is issued on behalf of the applicable Supplier.

To access and print a Ticket, you may be directed to a secure webpage hosted by Orlando Travel Company. Some Bookings may provide an electronic Ticket instead of, or in addition to, a paper Ticket.

20.2 You must provide the original, authentic Ticket to the applicable Supplier to redeem your Product.

A Booking cannot be honored or redeemed without a valid Ticket. Review the terms relating to your Booking to understand the Supplier’s Ticket presentation requirements.

20.3 For security purposes, when redeeming your Ticket you must present a valid photo ID and sign the Ticket.

20.4 A Supplier may also require presentation of the payment card used to purchase the Product. This commonly applies to attraction and show tickets.

You should be advised during checkout whether this is required. Contact Orlando Travel Company Customer Care if you have questions about a payment-card requirement.

21.1 No joint venture, agency, partnership or employment relationship exists between you and any Orlando Travel Company Group Company as a result of these Terms or your use of the Services.

21.2 Orlando Travel Company’s performance of these Terms is subject to existing laws and legal processes. Nothing in these Terms limits Orlando Travel Company’s right to comply with law-enforcement, governmental or legal requests relating to use of the Services or information provided to or gathered by Orlando Travel Company.

To the extent allowed by law, you agree to bring a claim or cause of action relating to your access or use of the Services within two years from the date the claim arose or accrued. Otherwise, the claim will be irrevocably waived.

21.3 If any provision of these Terms is determined to be invalid or unenforceable, the provision will be replaced by a valid and enforceable provision that most closely matches the intent of the original provision.

The remaining provisions will continue in effect.

21.4 These Terms and referenced terms and conditions constitute the entire agreement between you and Orlando Travel Company regarding the Services.

They supersede prior or contemporaneous communications and proposals, whether electronic, oral or written.

A printed version of these Terms and notices provided electronically shall be admissible in judicial and administrative proceedings to the same extent as other business records originally generated and maintained in printed form.

21.5 Any rights not expressly granted are reserved.

22.1 The Services are provided by a United States entity. These Terms of Use are governed by the laws of the State of Florida, USA.

You consent to the exclusive jurisdiction and venue of courts located in Orlando, Florida, USA, and agree to the fairness and convenience of proceedings in those courts for disputes arising out of or relating to the Services.

Claims against Orlando Travel Company arising out of or relating to the Services must be heard and resolved by a court of competent subject-matter jurisdiction located in Orlando, Florida.

22.2 Use of the Services is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms.

This limitation does not apply to the extent that the law of your country of residence requires application of another law or jurisdiction and that requirement cannot be excluded by contract.