Orders typically take 1–2 business days to process. You’ll receive an email confirmation once your order has been received. A final confirmation will be sent with your ticket voucher once the booking is confirmed.

We accept MasterCard, Visa, Discover Card, and American Express.

Please send an email to help@orlandotravelcompany.com with your name, date of purchase, and correct email address so we can resend the confirmation to you, or call us at +1 407-900-0210.

Most of the activities on our website can be changed or canceled up to 24 hours before the scheduled departure date. However, a select few are non-refundable and non-transferable. Please refer to the trip or ticket details, or contact us for questions regarding a specific activity.

Yes. The person who placed the order must be present on the day of the activity. The credit card holder is required to show a valid photo ID and a matching ticket voucher. Otherwise, entry will not be permitted.

If you would like to book a trip for someone and you will not be present on the day of the activity, you must submit a Credit Card Authorization Form and a copy of your valid photo ID and credit card for verification.

Special rates may be available for groups with eight or more guests. Please contact us to inquire about specific tours and availability.

All of our tours are guided in English. Other languages may be available upon request for groups. Please contact us to inquire about tours in other languages.

We recommend packing a day bag with your swimsuit, towels, a change of clothes, snacks, water, and sunscreen. Closed-toed shoes may be required for certain activities.

Please arrive at least 10–15 minutes before the pickup time indicated at checkout or on your confirmation email or tour voucher. If you need to change your pickup location after checkout, please contact us.

Yes. Most of the pickup locations allow free car parking and are easily distinguishable. If you park at any Walt Disney World Resort or Universal Orlando Resort, there will be an additional fee for parking.

If you need help on the day of your scheduled activity, or need to contact the tour operator or ticket vendor for any reason, please contact the phone number listed on your ticket voucher.

Gratuity is optional and is not included in the tour or ticket price. Tipping the bus driver and/or tour guide is encouraged, but not required.

Vehicles range in size and include air-conditioned coach buses, minibuses, and vans. Professional driver-guides are specifically trained and undergo thorough background checks, driving record checks, and medical reviews. They must also complete regular testing and safety inspections.

Wheelchair- and scooter-accessible vehicles are available upon request. Any passenger requiring an ADA-accessible vehicle must inform us at least two business days prior to departure.

Our tour guides are expertly trained, and Florida is their specialty. Rest assured that all of our sightseeing services are guided by a professional and knowledgeable tour guide.